Key Pharmacy is a Multigenerational Family Island Institution with a Bright Future | Biscayne Key
“Are you in the store? If you grow up in the Port family, asking this question becomes second nature – and it’s something that Dana Stettin and Maxwell Stettin, daughter and grandson of Key Pharmacy founder Mark Port, are used to.
For many who start a family business, the dream is that it will stay in the family for generations to come. This is the case at Key Pharmacy, where four generations have played an important role in transforming the business into a community institution (not just a place to collect prescriptions).
âI’ve been working with the family since I was 16,â Dana says, smiling, then noting that she took time off for college before returning to the store. “I then took time to raise three children, with the promise to my father that once Maxwell, the youngest, was gone to college, (I) would come back full time.”
âI know how important this is to my dad,â she said. âThis company was built on hard work. My dad worked seven days a week and had a jack of all trades, which was passed down to us. ”
Dana said their clients are everything to the family. âIt is a special island and Key Pharmacy is a unique and special place where we have all known people for years and have worked diligently to earn their trust. They know we are taking care of their health care needs. “
Maxwell, who graduated from the University of Denver in June and now has his pharmacist license, said working in the family business was something he “always wanted to do.”
“He knew that was his future,” Dana rings.
âI’m overjoyed,â Maxwell said, adding that he enjoys working upstream the most; “I like to impact the experience (for our clients) and offer that personal touch.”
A lasting commitment to store employees is something Dana and Maxwell are determined to pursue. âWe have loyal employees who have been with us for years,â says Dana, citing their names and time with the family business Port:
âHenry started with my father in New York and followed him here. Alex has been with us for 20 years and his son is now working in the pharmacy. Alfredo has been here for 15 years. Acelia, our assistant manager, (since) Five years.
Maxwell and Dana both mentioned Juana Romero, who started in pharmacy 28 years ago and has a deep understanding of product selection in the store front end.
Dana said this longevity ensures that employees deliver the key element to their success: âcustomer serviceâ.
âDuring the pandemic, we saw our customers wanting to take care of themselves from the inside out, starting with vitamins and then looking for personal care, creams, serums. They were looking for some pampering, âsays Dana. âIt forced us to pivot, focus on cosmetics and improve our product offering. ”
As for Maxwell, he looks forward to continuing the family’s legacy of service to the residents of the island. âThis place represents a working life. Now is my time.
Key Pharmacy is located in Winn Dixie Plaza, 614 Crandon Blvd., next to Novecento. You can reach them at (305) 361-5445